Evaluation of West Kent Clinical Commissioning Group Clinical Microsystems Programme for General Practice

This evaluation was commissioned by West Kent Clinical Commissioning Group (CCG) who have

invested in training senior managers in the role of coach to facilitate implementation of the clinical

microsystems programme developed by the Dartmouth Institute, USA (Nelson et al., 2008). The

approach shows promise in improving quality within the NHS (Williams, Dickinson, Robinson, & Allen,

2009, p126) and accords with new ways of working identified in the General Practice Forward View

(NHS England, 2016). To-date, nearly thirty general practices in West Kent have been involved in the

programme carrying out a range of quality improvement programmes (Arnold & Kankam, 2017).