Barnes, Stuart J., Vidgen, Richard T. (2003) Measuring Web Site Quality Improvements: a Case Study of the Forum on Strategic Management Knowledge Exchange. Industrial Management and Data Systems, 103 (5). pp. 297-309. ISSN 0263-5577. (doi:10.1108/02635570310477352) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:34766)
The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided. | |
Official URL: http://dx.doi.org/10.1108/02635570310477352 |
Abstract
As organizations have begun increasingly to communicate and interact with consumers via the Web, so the appropriate design of offerings has become a central issue. Attracting and retaining consumers requires acute understanding of the requirements of users and appropriate tailoring of solutions. Recently, the development of Web offerings has moved beyond the commercial domain to government, both national and international. This paper examines the results of a quality survey of a Web site provided by the OECD. The site is examined before and after a major redesign process. The instrument, WebQual, draws on previous work in Web site usability, information quality, and service interaction quality to provide a rounded framework for assessing e-commerce and e-government offerings. The metrics and findings demonstrate not only the strengths and weaknesses of the sites, but also the different impressions of users in member countries. These findings have implications for e-government Web site offerings.
Item Type: | Article |
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DOI/Identification number: | 10.1108/02635570310477352 |
Subjects: |
H Social Sciences H Social Sciences > HA Statistics > HA33 Management Science |
Divisions: | Divisions > Kent Business School - Division > Kent Business School (do not use) |
Depositing User: | Catherine Norman |
Date Deposited: | 18 Jul 2013 15:06 UTC |
Last Modified: | 05 Nov 2024 10:18 UTC |
Resource URI: | https://kar.kent.ac.uk/id/eprint/34766 (The current URI for this page, for reference purposes) |
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