Key worker services for disabled children: the views of staff

Provision of ‘key workers’ for disabled children and their families, working across health, education, and social services, has been recommended in the Children’s National Service Framework. This study investigated the views of staff of key worker services concerning the organisation and management of the services. Interviews were carried out with key workers (N= 50), managers (N= 7) and members of multi-agency steering groups (N= 32) from seven key worker services in England and Wales. A response rate of 62 per cent was obtained. Major themes emerging from the interviews were identified, a coding framework was agreed upon, and data were coded using the qualitative data analysis programme Max QDA. Results showed that although the basic aims of the services were the same, they varied widely in the key workers’ understanding of their role, the amount of training and support available to key workers, management and multi-agency involvement. These factors were important in staff’s views of the services and inform recommendations for models of service.