Papagiannidis, Savvas and Bourlakis, Michael A. (2010) Staging the New Retail Drama: At a Metaverse Near You! Journal of Virtual Worlds Research, 2 (5). pp. 425-446. ISSN 1940-8477. (Full text available)
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This work is licensed under a Creative Commons Attribution 4.0 International License.
Consumers have traditionally looked for products that could fulfill their needs and retailers responded to demand by initially adopting product-oriented, and then more recently, customer-oriented strategies. This shift was heavily underpinned by technology, which enabled retailers to implement more intelligent approaches that evolved around consumers based on their profiles. The next step in this transformation is now towards a “unique” experience creation, with retailers providing a retail theater experience that is different and special and consumers enjoying an increased opportunity to interact and participate in the overall experience. In this paper, we examine how metaverses, i.e. Internet-based virtual worlds, and more specifically Second Life, can potentially provide the stage for this retail theater experience. Our discussion takes place in the context of two cases that are used to highlight the implications of retail theater for both consumers and retailers and illustrate the opportunities and challenges they face.
|Subjects:||H Social Sciences > H Social Sciences (General)|
|Divisions:||Faculties > Social Sciences > Kent Business School > Marketing|
|Depositing User:||J. Ziya|
|Date Deposited:||27 Sep 2010 09:07|
|Last Modified:||11 Jun 2014 14:52|
|Resource URI:||https://kar.kent.ac.uk/id/eprint/25578 (The current URI for this page, for reference purposes)|