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Evaluating the effect of sourcing decisions on e-commerce process operations risk

Sharp, John A. (2007) Evaluating the effect of sourcing decisions on e-commerce process operations risk. European Journal of Operational Research, 180 (2). pp. 815-833. ISSN 0377-2217. (doi:10.1016/j.ejor.2006.04.003) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:2305)

The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided.
Official URL:
http://dx.doi.org/10.1016/j.ejor.2006.04.003

Abstract

One strategic decision to be made in e-commerce is how each of the business processes that comprise an e-commerce system should be sourced. A configuration is a system description that indicates which processes are to be insourced and which outsourced; even a fairly modest e-business can involve many different possible configurations. To decide which configuration to adopt a systematic process is required to measure how risk varies between configurations. This paper develops a modelling method based around five possible defective outputs of a business process. Four types of risk and four approaches to model parameter estimation are considered within the model. The model is applied to a simple example of a company selling physical goods over the Internet. It is shown how the model outputs can provide useful pointers to process redesign and issues to be considered during outsourcing contract negotiations.

Item Type: Article
DOI/Identification number: 10.1016/j.ejor.2006.04.003
Uncontrolled keywords: e-commerce; process sourcing; risk evaluation
Subjects: H Social Sciences > H Social Sciences (General)
Divisions: Divisions > Kent Business School - Division > Kent Business School (do not use)
Depositing User: Suzanne Duffy
Date Deposited: 18 Mar 2008 17:48 UTC
Last Modified: 16 Nov 2021 09:41 UTC
Resource URI: https://kar.kent.ac.uk/id/eprint/2305 (The current URI for this page, for reference purposes)

University of Kent Author Information

Sharp, John A..

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