Rizzo, Mike, Utting, Ian, Linington, Peter F. (1997) Call management in the open distributed office. Electronics & Communication Engineering Journal, 9 (3). pp. 107-116. ISSN 0954-0695. (doi:10.1049/ecej:19970304) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:21491)
| The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided. | |
| Official URL: https://doi.org/10.1049/ecej:19970304 |
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| Additional URLs: |
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Abstract
This paper describes an agent-based model for the effective management of voice calls within an integrated computing-telephony environment. In this model, agents manage calls on behalf of users, who influence the behaviour of their agents by means of policy specifications. Call setup then involves a negotiation process whereby agents attempt to agree upon some course of action to take and the agents involved can continue to exercise control over a call in progress.
| Item Type: | Article |
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| DOI/Identification number: | 10.1049/ecej:19970304 |
| Subjects: | Q Science > QA Mathematics (inc Computing science) > QA 76 Software, computer programming, |
| Institutional Unit: | Schools > School of Computing |
| Former Institutional Unit: |
Divisions > Division of Computing, Engineering and Mathematical Sciences > School of Computing
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| Depositing User: | Mark Wheadon |
| Date Deposited: | 27 Jul 2009 13:58 UTC |
| Last Modified: | 20 May 2025 10:09 UTC |
| Resource URI: | https://kar.kent.ac.uk/id/eprint/21491 (The current URI for this page, for reference purposes) |
University of Kent Author Information
Utting, Ian.
| Creator's ORCID: |
 https://orcid.org/0000-0002-8673-1618
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| CReDIT Contributor Roles: |
Linington, Peter F..
| Creator's ORCID: | |
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| CReDIT Contributor Roles: |
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