Rizzo, Mike and Linington, Peter F. and Utting, Ian (1994) Call Management in the Open Distributed Office. Technical report. University of Kent, Computing Laboratory, University of Kent, Canterbury, UK (KAR id:21175)
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Abstract
This paper describes an agent-based model for the management of calls in an office environment. In this model, agents manage calls on behalf of users, who influence the behaviour of their agents by means of policy specifications. Call setup involves a negotiation process whereby agents attempt to agree upon some course of action to take. The model supports close-knit integration of voice and data services and is general enough to be used in a wide range of applications.
| Item Type: | Reports and Papers (Technical report) |
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| Subjects: | Q Science > QA Mathematics (inc Computing science) > QA 76 Software, computer programming, |
| Divisions: | Divisions > Division of Computing, Engineering and Mathematical Sciences > School of Computing |
| Depositing User: | Mark Wheadon |
| Date Deposited: | 12 Aug 2009 20:44 UTC |
| Last Modified: | 05 Nov 2024 09:59 UTC |
| Resource URI: | https://kar.kent.ac.uk/id/eprint/21175 (The current URI for this page, for reference purposes) |
University of Kent Author Information
Linington, Peter F..
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| CReDIT Contributor Roles: |
Utting, Ian.
| Creator's ORCID: |
 https://orcid.org/0000-0002-8673-1618
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| CReDIT Contributor Roles: |
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