Bureaucratic Justice in Universal Credit

Tomlinson, Joe and Cichocka, Aleksandra and Halliday, Simon and Meers, Jed and Seyd, Ben (2024) Bureaucratic Justice in Universal Credit. Project report. Nuffield Foundation (KAR id:111021)

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Abstract

Universal Credit (UC) claimants must continually engage with processes managed by the Department for Work and Pensions (DWP). Assessing whether these processes are just requires understanding the specific process qualities that shape claimants' perceptions of bureaucratic justice within the UC system.

Our research, based on a quantitative survey of 1,514 UC claimants conducted in collaboration with YouGov, and supplemented by 50 qualitative interviews with claimants, welfare rights advisors, and DWP officials, proposes a new five-part model identifying the key process qualities influencing claimants' perceptions of bureaucratic justice.

Item Type:	Reports and Papers (Project report)
Subjects:	J Political Science > JF Political institutions and public administration
Institutional Unit:	Schools > School of Economics and Politics and International Relations > Politics and International Relations
Former Institutional Unit:	There are no former institutional units.
Depositing User:	Ben Seyd
Date Deposited:	21 Aug 2025 07:27 UTC
Last Modified:	27 Aug 2025 14:21 UTC
Resource URI:	https://kar.kent.ac.uk/id/eprint/111021 (The current URI for this page, for reference purposes)

University of Kent Author Information

Cichocka, Aleksandra.

Creator's ORCID:	https://orcid.org/0000-0003-1703-1586
CReDIT Contributor Roles:

Seyd, Ben.

Creator's ORCID:	https://orcid.org/0000-0002-5485-316X
CReDIT Contributor Roles:

Depositors only (login required):

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