Briefing Note to Government Operations and Estimates Committee, Standing Committee established to study the transition of the Public Service Health Care Plan from Sun Life Financial to the Canada Life Assurance Company

The OGGO Parliamentary Standing Committee has been asked to examine what went wrong and why, and how to fix this situation. In my Brief, I am asking OGGO Standing Committee to address the following three questions:

1. Why was CL seemingly unprepared for the 1 July 2023 PSHCP transition?

2. Why did TBS negotiate a PSCHP contract that:

i) Was not intended to come into effect until January 1, 2024, some 6 months after the termination of the SL contract?

ii) Failed to accommodate the needs of senior Members thereby denying them access to and benefit of their PSHCP entitlements.

iii) Disclosed to CL,10 years of Member and Dependents’ personal medical data without Member notification thereby denying us the option of erasure of data for Dependents, most of whom were children when they received benefit coverage and now are no longer covered by PSHCP.iv) Restructured the scope of Prior Authorisations for PSHCP benefits.

3. How should TBS and CL move forward to address existing contract delivery problems?