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The Role of Managerial Activities in Achieving Information Technology Ambidexterity and New Product Development Performance in Small and Medium-sized Enterprises

Syed, Tahir Abbas, Blome, Constantin, Benitez, Jose, Papadopoulos, Thanos (2023) The Role of Managerial Activities in Achieving Information Technology Ambidexterity and New Product Development Performance in Small and Medium-sized Enterprises. European Journal of Information Systems, 33 (2). pp. 97-122. ISSN 0960-085X. E-ISSN 1476-9344. (doi:10.1080/0960085x.2023.2290270) (Access to this publication is currently restricted. You may be able to access a copy if URLs are provided) (KAR id:104090)

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https://doi.org/10.1080/0960085x.2023.2290270

Abstract

Given their limited portfolio of resources, small and medium-sized enterprises (SMEs) have to manage information technology (IT) exploitation and exploration at the same time to support a major shift in their product focus while maintaining their current array of products. We theorize that SMEs rely on managerial activities to enable IT ambidexterity to enhance the performance of their new product development (NPD). To this end, we hypothesize and test the relationships between managerial activities, IT ambidexterity, and NPD performance. Using multiple respondent data from 292 high-tech SMEs, we find that managerial activities enable IT ambidexterity, and this relationship is moderated by structural configurations. Considering the NPD management challenges ushered in by the digital era, our findings identify IT ambidexterity as a key mechanism to enhance NPD performance in SMEs. Our results contribute novel insights into the effective role of managerial activities in SMEs and help to explain the role of IT ambidexterity in the NPD literature, thereby facilitating continued theory development in this field of research.

Item Type: Article
DOI/Identification number: 10.1080/0960085x.2023.2290270
Uncontrolled keywords: Managerial activities, IT ambidexterity, formal structural configuration, connectedness, new product development performance
Subjects: H Social Sciences > HF Commerce
Divisions: Divisions > Kent Business School - Division > Department of Analytics, Operations and Systems
Funders: University of Kent (https://ror.org/00xkeyj56)
Depositing User: Thanos Papadopoulos
Date Deposited: 27 Nov 2023 14:54 UTC
Last Modified: 05 Nov 2024 13:09 UTC
Resource URI: https://kar.kent.ac.uk/id/eprint/104090 (The current URI for this page, for reference purposes)

University of Kent Author Information

Papadopoulos, Thanos.

Creator's ORCID: https://orcid.org/0000-0001-6821-1136
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