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Soltani, Ebrahim, Lai, Pei-Chun (2006) What Does (Process) Control Mean? The Managers' View. In: 11th World Congress for TQM: Developing Management and Organisational Capability to Improve Business Performancd, Wellington, New Zealand. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:11193)

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