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Pyman, Amanda, Anderson, Eve, Teicher, Julian (2006) Cultural Tensions - Exploring Call Centres in the Public Sector. International Journal of Human Resource Development, 6 (2/3/4). pp. 279-296. ISSN 1465-6612. (doi:10.1504/ijhrdm.2006.010400) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:10260)
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