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Baeza, Juan I. and Calnan, Michael .W.
Whose quality? Different interest groups' perspectives on health care quality.
In: Davies, H.T.O. and Malek, M. and Neilson, A.R. and Tavakoli, M., eds.
Managing Quality: Strategic Issues in Health Care Management.
Ashgate, London, pp. 56-67.
ISBN 10: 0754610047 .
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