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B
Barnes, Bradley R., Lynch, James E, Morris, D.S. (1999) Relationship Marketing Needs Total Quality Management. Total Quality Management, 10 (4-5). s659-s665. ISSN 0954-4127. (doi:10.1080/0954412997659) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:9253) |
Barnes, Bradley R., Morris, D.S. (2000) Revising Quality Awareness Through Internal Marketing: An Exploratory Study Among French and English Medium-Sized Firms. Total Quality Management, 11 (4-6). S473-S483. ISSN 0954-4127. (doi:10.1080/09544120050007788) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:9256) |
Bilich, F., Neto, A.A. (1997) Strategic total quality management. Total Quality Management, . S88-S89. ISSN 0954-4127. (doi:10.1080/0954412979767) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:18292) |