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Tarí, Juan José, Heras?Saizarbitoria, Iñaki, Dick, Gavin P.M. (2013) Internal and external drivers for quality certification in the service industry: Do they have different impacts on success? Service Business, 8 (2). pp. 337-354. ISSN 1862-8516. E-ISSN 1862-8508. (doi:10.1007/s11628-013-0198-6) (Access to this publication is currently restricted. You may be able to access a copy if URLs are provided) (KAR id:35516)

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