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Dick, Gavin P.M., Brown, Jane C., Gallimore, Kevin (2001) Does ISO 9000 Give a Quality Emphasis Advantage? A Comparison of Large Service and Manufacturing Organizations. Quality Management Journal (USA), 8 (1). pp. 52-61. ISSN 1068-6967. (doi:10.1080/10686967.2001.11918937) (KAR id:5113)
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