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Soltani, Ebrahim and Liao, Ying-Ying and Wang, Wei-Yuan (2011) A Learning Organisation Approach to Managing Service Quality. In: 2011 International Joint Conference on Service Sciences. IEEE, pp. 89-91. ISBN 978-1-4577-0326-3. (doi:10.1109/IJCSS.2011.25) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:31966)

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