Skip to main content

Social welfare [law] advice provision during the pandemic in England and Wales: a conceptual framework

Creutzfeldt, N., Sechi, D. (2021) Social welfare [law] advice provision during the pandemic in England and Wales: a conceptual framework. Journal of Social Welfare and Family Law, 43 (2). pp. 153-174. ISSN 0964-9069. (doi:10.1080/09649069.2021.1917707) (KAR id:98320)

PDF Publisher pdf
Language: English

Click to download this file (444kB) Preview
[thumbnail of s10603-019-09442-z.pdf]
This file may not be suitable for users of assistive technology.
Request an accessible format
Official URL:


An ambitious reform programme in the UK to digitalise the justice system has been underway since 2016. The recent report carried out for the Administrative Justice Council (AJC) by the authors Digitisation andAccessingJustice in theCommunity, described how prepared advice providers were for giving digital assistance concerning welfare benefits, and found that organisations were unable to meet the demand for services across all levels of social welfare law, and that there was a high level of demand for digital assistance. This paper then adds data from the follow up Welfare Advice Survey carried out for the JUSTICE/AJC benefits reform working party by the authors, which examines the technical capability of the advice sector to provide remote social welfare advice delivery after the onset of the pandemic (see fns 1 and 3 below). The paper describes how advice providers have been working during the first seven months of the pandemic in 2020 and how the migration to remote advice delivery has changed their services and impacted on their clients. A conceptual framework of needs is then developed and offered as a lens through which to think about the new sets of demands on advisers and clients.

Item Type: Article
DOI/Identification number: 10.1080/09649069.2021.1917707
Subjects: K Law
Divisions: Divisions > Division for the Study of Law, Society and Social Justice > Kent Law School
Depositing User: Sian Robertson
Date Deposited: 06 Dec 2022 11:45 UTC
Last Modified: 08 Dec 2022 11:35 UTC
Resource URI: (The current URI for this page, for reference purposes)
  • Depositors only (login required):

Total unique views for this document in KAR since July 2020. For more details click on the image.