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Parasitic universes: Organisational and technological meddling in the social

Bailey, Simon, Lenglet, Marc, Lord, Gemma, Pierides, Dean, Tischer, Daniel (2023) Parasitic universes: Organisational and technological meddling in the social. New Technology, Work and Employment, 38 (1). pp. 41-58. ISSN 0268-1072. E-ISSN 1468-005X. (doi:10.1111/ntwe.12253) (KAR id:95806)


Debates about technology theorising ‘the social’ solely on dyadic and fixed positional terms fail to grasp important ways that new financial technologies participate in work organisations. As an alternative, we build on the work of Michel Serres to propose that these technologies already inhabit triadic and relational parasitic universes in which they introduce interruptions that do much more than mediate between degrees of technological and social determinism. To understand the forms of agency this affords, we analyse two contrasting studies of workplaces where financial technologies were introduced. In a UK non-profit social care organisation, relations of care were fundamentally disrupted by disorderly, dysfunctional forms of agency, whereas in UK retail banking, management used disorder to strategically obscure their own agency. Technological innovation and ‘future of work’ narratives are shown to feed each other, in service to interests that benefit from the repurposing of technologies, people and organisations.

Item Type: Article
DOI/Identification number: 10.1111/ntwe.12253
Uncontrolled keywords: Management of Technology and Innovation, Strategy and Management, Human Factors and Ergonomics
Subjects: H Social Sciences
Divisions: Divisions > Division for the Study of Law, Society and Social Justice > School of Social Policy, Sociology and Social Research > Centre for Health Services Studies
Depositing User: Simon Bailey
Date Deposited: 14 Jul 2022 13:19 UTC
Last Modified: 17 Mar 2023 15:14 UTC
Resource URI: (The current URI for this page, for reference purposes)

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