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The business and social dimensions if information technology management consultancy projects

Gordon, Faith A. (2004) The business and social dimensions if information technology management consultancy projects. Doctor of Philosophy (PhD) thesis, University of Kent. (doi:10.22024/UniKent/01.02.94379) (KAR id:94379)


Management Consultancy is an industry in which the UK is a world class performer. However, the industry has been little studied. The majority of the industry's revenues are earned in the field of IT Management Consultancy. The aims of this research were:

1. To identify the clients of IT management consultants and the work conducted for those clients.

2. To identify the factors that have led to IT management consultants being commissioned to undertake IT/IS projects.

3. To identify the factors that influence the performance of IT management consultants when undertaking IT/IS projects.

4. To identify the factors that may be used by the clients and IT management consultants to assess the success of IT/IS projects.

5. To identify the factors that may influence the clients’ feelings of ownership in relation to the outputs of the IT/IS projects.

To achieve these aims the study was conducted in two parts. The first part of the study was quantitative and a questionnaire was issued to 120 IT management consultants. Frequency, crosstabulations and factor analyses were undertaken and were based on the 57 responses. There were nine factors identified: BENEFITS', OWNERSHIP', CLASSIC MEASURES, ROLES, WORKING RELATIONSHIP, CEO INVOLVEMENT, INTERACTIONS, COMMUNICA TION and SYSTEM OUTPUT.

Subsequently, two case study interview schedules were developed and distributed in the qualitative part of the study. These were responded to by clients and consultants, from eight different IT/IS projects, to determine which factors were important in assignment outcome success from both perspectives. A cross case analysis of the various issues identified in the interview schedules was then conducted and finally the projects were ranked in terms of literature defined and respondent defined project success measures. Some of the hypothesised relationships require further investigation before conclusions can be drawn.

Item Type: Thesis (Doctor of Philosophy (PhD))
Thesis advisor: Sharp, John A.
DOI/Identification number: 10.22024/UniKent/01.02.94379
Additional information: This thesis has been digitised by EThOS, the British Library digitisation service, for purposes of preservation and dissemination. It was uploaded to KAR on 25 April 2022 in order to hold its content and record within University of Kent systems. It is available Open Access using a Creative Commons Attribution, Non-commercial, No Derivatives ( licence so that the thesis and its author, can benefit from opportunities for increased readership and citation. This was done in line with University of Kent policies ( If you feel that your rights are compromised by open access to this thesis, or if you would like more information about its availability, please contact us at and we will seriously consider your claim under the terms of our Take-Down Policy (
Uncontrolled keywords: management consultancy
Subjects: H Social Sciences
Divisions: Divisions > Kent Business School - Division > Department of Leadership and Management
SWORD Depositor: SWORD Copy
Depositing User: SWORD Copy
Date Deposited: 23 May 2023 09:16 UTC
Last Modified: 23 May 2023 09:17 UTC
Resource URI: (The current URI for this page, for reference purposes)

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