Lewis, Patricia (2005) Suppression or Expression: An Exploration of Emotion Management in a Special Care Baby Unit. Work Employment & Society, 19 (3). pp. 565-581. ISSN 0950-0170. (doi:10.1177/0950017005055673) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:9200)
The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided. | |
Official URL: https://doi.org/10.1177/0950017005055673 |
Abstract
Based on an interview study of neonatal nurses, this article sets out to explore the
management of emotions within a work context where their suppression is a professional
requirement. Drawing on Bolton’s (2000a, 2000b) identification of different
types of organizational emotionality, in particular prescriptive and philanthropic
emotion management, the article seeks to demonstrate the complexities involved
in the performance of emotional labour. It does this by first exploring the times
when a nurse chooses to perform one form of emotion management over
another (e.g. prescriptive over philanthropic). Second, the article examines the
relationship between these two forms of emotion management, taking into
account their gendered nature and highlighting the existence of any tensions
between them. Lastly, it considers how nurses create informal communities of
coping (Korczynski, 2003) as a means of dealing with the consequences of having
to move between these two different forms of emotion management.
Item Type: | Article |
---|---|
DOI/Identification number: | 10.1177/0950017005055673 |
Subjects: | H Social Sciences |
Divisions: | Divisions > Kent Business School - Division > Department of Leadership and Management |
Depositing User: | Patricia Lewis |
Date Deposited: | 02 Oct 2008 23:20 UTC |
Last Modified: | 16 Nov 2021 09:47 UTC |
Resource URI: | https://kar.kent.ac.uk/id/eprint/9200 (The current URI for this page, for reference purposes) |
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