Skip to main content
Kent Academic Repository

Suppression or Expression: An Exploration of Emotion Management in a Special Care Baby Unit

Lewis, Patricia (2005) Suppression or Expression: An Exploration of Emotion Management in a Special Care Baby Unit. Work Employment & Society, 19 (3). pp. 565-581. ISSN 0950-0170. (doi:10.1177/0950017005055673) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:9200)

The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided.
Official URL:
https://doi.org/10.1177/0950017005055673

Abstract

Based on an interview study of neonatal nurses, this article sets out to explore the

management of emotions within a work context where their suppression is a professional

requirement. Drawing on Bolton’s (2000a, 2000b) identification of different

types of organizational emotionality, in particular prescriptive and philanthropic

emotion management, the article seeks to demonstrate the complexities involved

in the performance of emotional labour. It does this by first exploring the times

when a nurse chooses to perform one form of emotion management over

another (e.g. prescriptive over philanthropic). Second, the article examines the

relationship between these two forms of emotion management, taking into

account their gendered nature and highlighting the existence of any tensions

between them. Lastly, it considers how nurses create informal communities of

coping (Korczynski, 2003) as a means of dealing with the consequences of having

to move between these two different forms of emotion management.

Item Type: Article
DOI/Identification number: 10.1177/0950017005055673
Subjects: H Social Sciences
Divisions: Divisions > Kent Business School - Division > Department of Leadership and Management
Depositing User: Patricia Lewis
Date Deposited: 02 Oct 2008 23:20 UTC
Last Modified: 16 Nov 2021 09:47 UTC
Resource URI: https://kar.kent.ac.uk/id/eprint/9200 (The current URI for this page, for reference purposes)

University of Kent Author Information

  • Depositors only (login required):

Total unique views for this document in KAR since July 2020. For more details click on the image.