Lewis, Patricia (2005) Suppression or Expression: An Exploration of Emotion Management in a Special Care Baby Unit. Work Employment & Society, 19 (3). pp. 565-581. ISSN 0950-0170. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)
Based on an interview study of neonatal nurses, this article sets out to explore the management of emotions within a work context where their suppression is a professional requirement. Drawing on Bolton’s (2000a, 2000b) identification of different types of organizational emotionality, in particular prescriptive and philanthropic emotion management, the article seeks to demonstrate the complexities involved in the performance of emotional labour. It does this by first exploring the times when a nurse chooses to perform one form of emotion management over another (e.g. prescriptive over philanthropic). Second, the article examines the relationship between these two forms of emotion management, taking into account their gendered nature and highlighting the existence of any tensions between them. Lastly, it considers how nurses create informal communities of coping (Korczynski, 2003) as a means of dealing with the consequences of having to move between these two different forms of emotion management.
|Subjects:||H Social Sciences|
|Divisions:||Faculties > Social Sciences > Kent Business School|
|Depositing User:||Patricia Lewis|
|Date Deposited:||02 Oct 2008 23:20|
|Last Modified:||29 May 2014 09:11|
|Resource URI:||https://kar.kent.ac.uk/id/eprint/9200 (The current URI for this page, for reference purposes)|