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Impact of the coronavirus pandemic (COVID-19) on the professional practice and personal wellbeing of community pharmacy teams in the UK.

Bhamra, Sukvinder K., heinrich, michael, Parmar, Jasmin (2021) Impact of the coronavirus pandemic (COVID-19) on the professional practice and personal wellbeing of community pharmacy teams in the UK. International Journal of Pharmacy Practice, . ISSN 0961-7671. (doi:10.1093/ijpp/riab062) (KAR id:89887)



Community pharmacy teams (CPTs) were at the frontline of dealing with patients throughout the COVID-19 pandemic. This study aimed to explore the impact on professional practice and personal wellbeing of CPTs, in the UK.


A 25-item survey was designed including a range of open and closed questions. The survey was piloted before being published online via SurveyMonkey and distributed using social media platforms. A combination of opportunity and snowball sampling were employed to recruit participants who worked in community pharmacy during the pandemic.


In total 758 participants (75% completion rate) including pharmacists, owners, managers, technicians, dispensers, healthcare assistants and pre-registration pharmacists took part. Increased workloads and working hours coupled with staff shortages compromised professional practice (n=257, 35%). Some of the key challenges of working in community pharmacy during the pandemic included: a fear of contracting and passing the virus to others (n=578, 78%), patients stockpiling medicines (n=530, 71%) and doctors’ surgeries being closed (n=517, 70%) The impact on emotional wellbeing (n=433, 76%) included stress, anxiety, depression and loneliness; physically (n=322, 56%) it affected sleep, pain and weight. The effects of the pandemic left 45% (n=258/569) of participants reconsidering their future in community pharmacy as they felt demotivated, unsupported and undervalued.


Despite the enhanced pressures and lack of initial recognition CPTs played a vital role in caring for the population during the pandemic. Resources to better support pharmacy teams in the future not only rely on more funding for better provisions, but also investing in CPTs' wellbeing.

Item Type: Article
DOI/Identification number: 10.1093/ijpp/riab062
Uncontrolled keywords: Covid-19, pandemic, pharmacy, wellbeing
Subjects: H Social Sciences > H Social Sciences (General)
R Medicine
R Medicine > RS Pharmacy and materia medica
Divisions: Divisions > Division of Natural Sciences > Medway School of Pharmacy
Depositing User: Sukvinder Bhamra
Date Deposited: 01 Dec 2021 11:54 UTC
Last Modified: 02 Dec 2021 19:01 UTC
Resource URI: (The current URI for this page, for reference purposes)

University of Kent Author Information

Bhamra, Sukvinder K..

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