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Managing Health and Well-Being in SMEs through an Adviceline: A Typology of Managerial Behaviours

Valsecchi, R., Anderson, N., Balta, M., Harrison, J. (2023) Managing Health and Well-Being in SMEs through an Adviceline: A Typology of Managerial Behaviours. Work, Employment and Society, 37 (2). pp. 449-466. ISSN 0950-0170. E-ISSN 1469-8722. (doi:10.1177/09500170211015113) (KAR id:87279)

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Despite evidence supporting the application of health and well-being policies and practices in the workplace, small and medium-sized enterprises (SMEs) still struggle to manage health at work. To address this gap, this research explores the role of a new occupational health (OH) adviceline assisting and managing health at work within SMEs. From our qualitative data we develop a typology of managerial response patterns, which can be summarised into four behavioural types: business case behaviour, social model behaviour, protective behaviour, and avoidant behaviour. The study posits that both the business case and the social justice arguments need to be acknowledged while implementing and managing health and well-being initiatives in SMEs. However, the combination of these two models is very difficult to achieve, and in addition to an OH adviceline, other interventions need to be implemented to support SMEs.

Item Type: Article
DOI/Identification number: 10.1177/09500170211015113
Uncontrolled keywords: health adviceline, health and well-being at work, occupational health, small and medium-sized enterprises, business case, social model of health and well-being.
Subjects: H Social Sciences
Divisions: Divisions > Kent Business School - Division > Department of Leadership and Management
Funders: British Academy (
Leverhulme Trust (
Depositing User: Maria Balta
Date Deposited: 23 Mar 2021 12:05 UTC
Last Modified: 04 Jul 2023 13:38 UTC
Resource URI: (The current URI for this page, for reference purposes)
Balta, M.:
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