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Workplace ostracism, paranoid employees and service performance: a multilevel investigation

Al-Atwi, Amer Ali, Cai, Y, Amankwah-Amoah, J. (2021) Workplace ostracism, paranoid employees and service performance: a multilevel investigation. Journal of Managerial Psychology, 36 (2). pp. 121-137. ISSN 0268-3946. (doi:10.1108/JMP-01-2020-0008) (KAR id:84114)


Purpose – Drawing on literature on victim precipitation theory, workplace ostracism, and paranoia, this paper examines the mediating role of workplace ostracism on the paranoia–serviceperformance relationship. This paper further postulates that team cognitive diversity (TCD) moderates the paranoia–workplace-ostracism relationship. Design/methodology/approach – Data were collected from 228 nurses from a leading hospital located in an eastern province of China. Hypotheses developed from the literature were tested using multivariate hierarchical linear modeling (HLM). Findings – Workplace ostracism had a negative effect on service performance, while TCD had a positive effect on workplace ostracism. Cognitive diversity moderated the paranoia–workplace-ostracism relationship, such that the positive relationship was stronger when group diversity was high. Practical implications – In order to avoid ostracism, multiple communication channels must be created to allow employees to voice their feelings in an appropriate format. Originality/value – This paper develops and tests a model exploring the antecedents of workplace ostracism and its effect on service performance.

Item Type: Article
DOI/Identification number: 10.1108/JMP-01-2020-0008
Uncontrolled keywords: Workplace ostracism, paranoia, team diversity, service performance
Subjects: H Social Sciences > H Social Sciences (General)
Divisions: Divisions > Kent Business School - Division > Department of Marketing, Entrepreneurship and International Business
Depositing User: Joseph Amankwah-Amoah
Date Deposited: 12 Nov 2020 19:51 UTC
Last Modified: 09 Dec 2022 00:27 UTC
Resource URI: (The current URI for this page, for reference purposes)

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