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Improving person-centredness in integrated care for older people: experiences from thirteen integrated care sites in Europe

Stoop, Annerieke, Lette, Manon, Ambugo, Eliva A., Gadsby, Erica Wirrmann, Goodwin, Nick, MacInnes, Julie, Minkman, Mirella, Wistow, Gerald, Zonnerveld, Nick, Nijpels, Giel, and others. (2020) Improving person-centredness in integrated care for older people: experiences from thirteen integrated care sites in Europe. International Journal of Integrated Care, 20 (2). Article Number 16. E-ISSN 1568-4156. (doi:10.5334/ijic.5427) (KAR id:83721)

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Abstract

Introduction: Although person-centredness is a key principle of integrated care, successfully embedding and improving person-centred care for older people remains a challenge. In the context of a cross-European project on integrated care for older people living at home, the objective of this paper is to provide insight at an overarching level, into activities aimed at improving person-centredness within the participating integrated care sites. The paper describes experiences with these activities from the service providers’ and service users’ perspectives.

Results: Service providers were positive about the activities that aimed to promote person-centred care and thought that most activities (e.g. comprehensive needs assessment) positively influenced person-centredness. Experiences of service users were mixed. For some activities (e.g. enablement services), discrepancies were identified between the views of service providers and those of service users.

Discussion and conclusion: Evaluating activities aimed at promoting person-centredness from both the service providers’ and service users’ perspectives showed that not all efforts were successful or had the intended consequences for older people. Involvement of older people in designing improvement activities could ensure that care and support reflect their needs and preferences, and build positive experiences of care and support.

Item Type: Article
DOI/Identification number: 10.5334/ijic.5427
Projects: [UNSPECIFIED] SUSTAIN
Uncontrolled keywords: Older people, integrated care, person-centredness, mixed methods, implementation science, European research
Subjects: R Medicine
Divisions: Faculties > Social Sciences > School of Social Policy Sociology and Social Research > Centre for Health Services Studies
Depositing User: Julie Macinnes
Date Deposited: 26 Oct 2020 11:21 UTC
Last Modified: 27 Oct 2020 10:56 UTC
Resource URI: https://kar.kent.ac.uk/id/eprint/83721 (The current URI for this page, for reference purposes)
Gadsby, Erica Wirrmann: https://orcid.org/0000-0002-4151-5911
MacInnes, Julie: https://orcid.org/0000-0002-9220-1007
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