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Implementing an Integrated Acute Response Service: Professional Perceptions of Intermediate Care

MacInnes, Julie, Jaswal, Sabrena K., Mikelyte, Rasa, Billings, Jenny R. (2020) Implementing an Integrated Acute Response Service: Professional Perceptions of Intermediate Care. Journal of Integrated Care, . ISSN 1476-9018. (doi:10.1108/JICA-03-2020-0016) (KAR id:81373)

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Abstract

Purpose: The purpose of this study is to examine the implementation, care processes and sustainability of an integrated, intermediate Acute Response Team (ART) service. The primary aims of the service are to enhance the level of health and social care integration across a range of organisations, to ensure a timelier and appropriate service for people in the community at risk of admission to hospital. Design/methodology/approach: A qualitative methodology was employed in order to gain a deep understanding of the experiences of staff members within the ART service and external stakeholders. Twenty-one professionals took part in a focus group or one-to-one interviews. Data were analysed thematically. Findings: The key to successful implementation was that the service was co-created from the “ground-up” with support from local provider organisations. The inclusion of general practitioners (GPs) as part of the team was instrumental in setting up and maintaining the service and seems to be unique in intermediate care settings. Referrals into the ART service were dependent on awareness of the service at the interface with mainstream services. Transitions out were sometimes delayed due lack of availability of social care packages. To ensure sustainability of the ART and other integrated intermediate care services, continued resources, especially skilled staff members, are necessary. Originality/value: This study adds to the intermediate care and acute response service literature by offering insights into “what works” from a professional perspective in terms of service implementation, care processes and sustainability, in an integrated care system.

Item Type: Article
DOI/Identification number: 10.1108/JICA-03-2020-0016
Uncontrolled keywords: Implementation, Integrated care, Acute response, Intermediate care
Subjects: H Social Sciences
Divisions: Faculties > Social Sciences > School of Social Policy Sociology and Social Research > Centre for Health Services Studies
Depositing User: Meg Dampier
Date Deposited: 26 May 2020 12:02 UTC
Last Modified: 01 Jul 2020 15:45 UTC
Resource URI: https://kar.kent.ac.uk/id/eprint/81373 (The current URI for this page, for reference purposes)
MacInnes, Julie: https://orcid.org/0000-0002-9220-1007
Jaswal, Sabrena K.: https://orcid.org/0000-0001-5755-0415
Mikelyte, Rasa: https://orcid.org/0000-0002-2772-8240
Billings, Jenny R.: https://orcid.org/0000-0002-5660-9478
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