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Is your chatbot GDPR compliant? Open issues in agent design

Belen Sağlam, Rahime, Nurse, Jason R. C. (2020) Is your chatbot GDPR compliant? Open issues in agent design. In: 2020 International Conference on Conversational User Interfaces (CUI). . ACM (In press) (Access to this publication is currently restricted. You may be able to access a copy if URLs are provided) (KAR id:81313)

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Language: English

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Abstract

Conversational agents open the world to new opportunities for human interaction and ubiquitous engagement. As their conversational abilities and knowledge has improved, these agents have begun to have access to an increasing variety of personally identifiable information and intimate details on their user base. This access raises crucial questions in light of regulations as robust as the General Data Protection Regulation (GDPR). This paper explores some of these questions, with the aim of defining relevant open issues in conversational agent design. We hope that this work can provoke further research into building agents that are effective at user interaction, but also respectful of regulations and user privacy.

Item Type: Conference or workshop item (Paper)
Uncontrolled keywords: Conversational agents, chatbot design, personal information, user privacy, general data protection regulation (GDPR)
Subjects: H Social Sciences > H Social Sciences (General)
K Law
Q Science > QA Mathematics (inc Computing science)
Q Science > QA Mathematics (inc Computing science) > QA 76 Software, computer programming,
T Technology
Divisions: Faculties > Sciences > School of Computing
Faculties > Sciences > School of Computing > Computational Intelligence Group
Faculties > Sciences > School of Computing > Security Group
Faculties > Sciences > School of Computing > Data Science
Faculties > Sciences > School of Engineering and Digital Arts
Faculties > Social Sciences > Kent Law School
Faculties > Social Sciences > School of Psychology
Depositing User: Jason Nurse
Date Deposited: 19 May 2020 14:48 UTC
Last Modified: 20 May 2020 13:20 UTC
Resource URI: https://kar.kent.ac.uk/id/eprint/81313 (The current URI for this page, for reference purposes)
Nurse, Jason R. C.: https://orcid.org/0000-0003-4118-1680
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