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How can entrepreneurs benefit from user knowledge to create innovation in the digital services sector?

Flowers, Stephen, Meyer, Martin (2020) How can entrepreneurs benefit from user knowledge to create innovation in the digital services sector? Journal of Business Research, . ISSN 0148-2963. (doi:10.1016/j.jbusres.2020.01.025) (KAR id:79942)

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Abstract

The paper focuses attention on the value of user knowledge to entrepreneurs and addresses an important gap in current literature concerning entrepreneurial activity, user knowledge and innovation in digital services. Drawing on the entrepreneurship and innovation literatures, the paper highlights the challenges posed by the application of user knowledge to digital services and outlines a novel unit of analysis for the examination of entrepreneurial activity. The Innovation Opportunity Space framework is introduced and applied to the analysis of giffgaff, a UK-based mobile telephony supplier. This case is employed in order to explore the boundaries of the current understanding of entrepreneurial knowledge networks, user knowledge and innovation. The theoretical contribution of the paper proposes a reappraisal of the notion of spillovers, user knowledge and firm boundaries in the digital services sector. The paper concludes by outlining directions for further research in this area.

Item Type: Article
DOI/Identification number: 10.1016/j.jbusres.2020.01.025
Uncontrolled keywords: Knowledge, users, entrepreneurial networks
Subjects: T Technology
Divisions: Faculties > Social Sciences > Kent Business School
Faculties > Social Sciences > Kent Business School > International Business and Strategy
Depositing User: Stephen Flowers
Date Deposited: 04 Feb 2020 14:58 UTC
Last Modified: 05 Feb 2020 09:22 UTC
Resource URI: https://kar.kent.ac.uk/id/eprint/79942 (The current URI for this page, for reference purposes)
Flowers, Stephen: https://orcid.org/0000-0002-1843-6561
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