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Determinants of police satisfaction in a developing country: A randomised vignette study

Akoensi, Thomas D, Nivette, Amy E. (2017) Determinants of police satisfaction in a developing country: A randomised vignette study. In: Annual conference of the European Society of Criminology, 12-16 Sept 2017, Cardiff, Wales. (Unpublished) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided. (Contact us about this Publication)

Abstract

This study examines the effects of three theoretical factors representing both process-based and outcome-based dimensions of police actions on attitudes towards police using an experimental vignette design. We constructed two vignettes depicting citizens’ plausible encounters with police in an urban setting in a developing country (i.e. Accra, Ghana) and varied the level of police procedural justice, measured by quality of treatment, lawfulness, measured by whether or not a bribe is present, and effectiveness, measured by whether or not the offender was caught. In line with previous research, we find that dimensions of police procedural justice, lawfulness, and effectiveness all increase citizens’ satisfaction. However, we find that in certain situations, unlawfulness and ineffectiveness can undermine any positive influence of procedural justice policing on satisfaction. These findings have implications for criminal justice institutions seeking to improve relations with citizens and boost satisfaction and ultimately legitimacy

Item Type: Conference or workshop item (Paper)
Subjects: H Social Sciences
Divisions: Faculties > Social Sciences > School of Social Policy Sociology and Social Research
Depositing User: Thomas D. Akoensi
Date Deposited: 26 Oct 2019 02:45 UTC
Last Modified: 28 Oct 2019 16:06 UTC
Resource URI: https://kar.kent.ac.uk/id/eprint/77880 (The current URI for this page, for reference purposes)
Akoensi, Thomas D: https://orcid.org/0000-0002-5072-2576
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