Commentary on Consumer behaviour analysis and non-adoption of behavioural interventions: implications for managerial action

Purpose:

The purpose of this paper is to reflect on the difficulties highlighted by Ntinas around supporting change in services for people with intellectual and developmental disabilities.

Design/methodology/approach:

This commentary examines what is needed for change and reflects on staff culture.

Findings:

The authors propose that it is not sensible to separate the culture of a service from the implementation of person-centred approaches and attempt to map how the concepts overlap and are interconnected.

Originality/value

Whilst some elements of culture are clearly important in order to start the process of change, other elements will change as an intervention is introduced and embedded.