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Supervision environments and performance of UK dairy warehouses: A path analysis

Akhtar, Pervaiz, Fischer, Christian (2014) Supervision environments and performance of UK dairy warehouses: A path analysis. British Food Journal, 116 (6). pp. 1000-1013. ISSN 0007-070X. (doi:10.1108/BFJ-12-2012-0313) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:75454)

The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided. (Contact us about this Publication)
Official URL
https://doi.org/10.1108/BFJ-12-2012-0313

Abstract

Purpose: For team leaders or supervisors (functional coordinators (FCs)) warehouses are one of the most difficult places to supervise and manage subordinate workers. FCs themselves can be supervised by their bosses in different ways, either semi-autonomously or in a traditional authoritarian manner. However, different supervision environments for FCs may affect the performance of the warehouses they work in. The purpose of this paper is to investigate the linkages between different supervision environments; FCs' trust in and satisfaction with their bosses, warehouse service quality and company growth. Design/methodology/approach: Structural equation modelling (path analysis) is applied to a randomly drawn data sample (n=95) of dairy warehouses from the UK. Findings: The results show that semi-autonomous supervision has a strong positive impact on FCs' trust and satisfaction and on warehouse service quality which positively affects company growth. In addition, FCs' trust and satisfaction are found to be important antecedents of warehouse service quality and they also directly enhance company growth. In contrast, traditional supervision does not build trust nor creates satisfaction and has a negative direct impact on warehouse service quality. Research limitations/implications: While conducted based on a small sample, the study examines important performance determinants and thus enhances the understanding of how to better manage warehouses in particular in a logistically challenging industry. Originality/value: This study empirically analyses the linkages between supervision environments, warehouse service quality and company growth and thus contributes to determine a best-practice approach for modern warehouse management.

Item Type: Article
DOI/Identification number: 10.1108/BFJ-12-2012-0313
Additional information: Unmapped bibliographic data: DB - Scopus [Field not mapped to EPrints] M3 - Article [Field not mapped to EPrints]
Uncontrolled keywords: Dairy industry, Functional coordinators, Supervision environments, UK, Warehouse performance
Divisions: Faculties > Social Sciences > Kent Business School
Depositing User: Pervaiz Akhtar
Date Deposited: 15 Aug 2019 14:04 UTC
Last Modified: 15 Aug 2019 14:04 UTC
Resource URI: https://kar.kent.ac.uk/id/eprint/75454 (The current URI for this page, for reference purposes)
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