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Listening to People Using Services

Osgood, Tony (2019) Listening to People Using Services. In: Baker, Peter and Osgood, Tony, eds. Understanding and Responding to Behaviour that Challenges in Intellectual Disabilities: A Handbook for Those Who Provide Support. Pavilion, Brighton, UK. ISBN 978-1-911028-95-6. (KAR id:73124)

Abstract

Behaviour carries meaning, no matter how disruptive or dangerous, and it might be considered as complaining, telling us something isn’t working for the person. This chapter suggests listening to the voices and stories of people using services, interpreting their behaviours as communication, is helpful for crafting good support.

Item Type: Book section
Uncontrolled keywords: person centred support, challenging behaviour, positive behaviour support, person centred planning, empathy, partnership, belonging
Divisions: Divisions > Division for the Study of Law, Society and Social Justice > School of Social Policy, Sociology and Social Research > Tizard
Depositing User: Antony Osgood
Date Deposited: 22 Mar 2019 11:37 UTC
Last Modified: 16 Feb 2021 14:03 UTC
Resource URI: https://kar.kent.ac.uk/id/eprint/73124 (The current URI for this page, for reference purposes)

University of Kent Author Information

Osgood, Tony.

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