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Group processes in outsourcing projects - implications for performance

Morgan, Stephanie, Morgan, Royston, Doran, Desmond (2016) Group processes in outsourcing projects - implications for performance. In: 23rd EuROMA Conference: Interactions, Norway. (Unpublished) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:72514)

The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided. (Contact us about this Publication)
Official URL
http://eprints.kingston.ac.uk/35306/

Abstract

This paper discusses potential issues with inter-group processes which may be exacerbated through outsourcing contracts. Conflict in group processes can adversely affect performance of individuals, teams and organisations. We use a multiple case study approach carrying out semi-structured interviews with 40 staff from 14 outsourced contracts which had been transferred into 6 outsourcing organisations. A number of in and out group categorisations were used. These included disparaging categories for the out-group (e.g. ?robots? or ?suits?), and discussions of (un)professional behaviour linked to these categories ? often indicating high levels of contempt. Implications for practice are highlighted.

Item Type: Conference or workshop item (Paper)
Additional information: ISBN refers to book of abstracts.
Uncontrolled keywords: outsourcing psychology group
Subjects: H Social Sciences
Divisions: Divisions > Kent Business School - Division > Department of Analytics, Operations and Systems
Depositing User: Stephanie Morgan
Date Deposited: 24 Jul 2019 15:43 UTC
Last Modified: 07 Oct 2021 13:53 UTC
Resource URI: https://kar.kent.ac.uk/id/eprint/72514 (The current URI for this page, for reference purposes)
Morgan, Stephanie: https://orcid.org/0000-0003-3075-0489
Doran, Desmond: https://orcid.org/0000-0002-6444-8758
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