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Social care managers and care workers’ understandings of personalisation in older people’s services

Stevens, Martin, Moriarty, Jo, Harris, Jess, Manthorpe, Jill, Hussein, Shereen, Cornes, Michelle (2019) Social care managers and care workers’ understandings of personalisation in older people’s services. Working with Older People, 23 (1). pp. 37-45. ISSN 1366-3666. (doi:10.1108/WWOP-11-2018-0022) (KAR id:71020)


Purpose: The purpose of this paper is to explore the impact of personalisation policy on the providers of social care services in England, mainly to older people, within the context of austerity and different conceptions of personalisation. Design/methodology/approach: The paper draws on part of a longitudinal study of the care workforce, which involved 188 interviews with managers and staff, undertaken in two rounds. Findings: Four themes were identified: changing understandings and awareness of personalisation; adapting services to fit new requirements; differences in contracting; and the impact on business viability. Research limitations/implications: The paper reflects a second look at the data focussing on a particular theme, which was not the focus of the research study. Furthermore, the data were gathered from self-selecting participants working in services in four contrasting areas, rather than a representative sample. Practical implications: The research raises questions about the impact of a commercial model of “personalised care”, involving personal budgets (PBs) and spot contracts, on the stability of social care markets. Without a pluralistic, well-funded and vibrant social care market, it is hard to increase the consumer choice of services from a range of possible providers and, therefore, fulfil the government’s purposes for personalisation, particularly in a context of falling revenues from local authorities. Originality/value: The research presents an analysis of interviews with care providers and care workers mainly working with older people. Their views on personalisation have not often been considered in contrast to the sizeable literature on PBs recipients and social workers.

Item Type: Article
DOI/Identification number: 10.1108/WWOP-11-2018-0022
Uncontrolled keywords: Residential care, Social care, Care homes, Personalisation, Older people, Home care
Subjects: H Social Sciences
Divisions: Divisions > Division for the Study of Law, Society and Social Justice > School of Social Policy, Sociology and Social Research > Personal Social Services Research Unit
Depositing User: Shereen Hussein
Date Deposited: 14 Dec 2018 10:25 UTC
Last Modified: 28 Jul 2022 22:08 UTC
Resource URI: (The current URI for this page, for reference purposes)

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