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Policy and Information Systems implementation: The Greek Property Tax Information System Case

Anagnostopoulos, Dimosthenis, Papadopoulos, Thanos, Stamati, Teta, Balta, M. (2018) Policy and Information Systems implementation: The Greek Property Tax Information System Case. Information Systems Frontiers, 22 . pp. 791-802. ISSN 1387-3326. (doi:10.1007/s10796-018-9887-y) (KAR id:69981)


This study contributes to the literature on Information Systems (IS) implementation and provides insights into how IS implementation emerges as an assemblage constituted by diverse sociomaterial practices –that is, the intertwining of humans and technology in practice– during the implementation of Greece’s Yearly Property Tax policy and information system over the period 1997-2015. Drawing on the work of Deleuze, Guattari, and Delanda on ‘assemblage theory’ and Burke’s on motive (expressed as ‘intentionality’ and ‘motivation’) we discuss IS implementation as a performative process that is shaped by assemblage agents’ intentionality and motivation and conclude that explicitly attending to these dynamics during the emergence of policy and technology as a sociomaterial assemblage contributes to a better understanding of IS implementation and its success. We propose that higher levels of motivation and intentionality are related to higher chances of successful implementation. Finally, limitations and future research directions are proposed.

Item Type: Article
DOI/Identification number: 10.1007/s10796-018-9887-y
Uncontrolled keywords: IS implementation, sociomateriality, assemblage, performative process, intentionality, motivation, Greece
Subjects: H Social Sciences > HJ Public Finance
Divisions: Divisions > Kent Business School - Division > Department of Analytics, Operations and Systems
Depositing User: Thanos Papadopoulos
Date Deposited: 07 Nov 2018 12:59 UTC
Last Modified: 09 Dec 2022 00:04 UTC
Resource URI: (The current URI for this page, for reference purposes)

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