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Communication with Migrant Workers: The Perspectives of People Using Care Services in England

Manthorpe, Jill, Hussein, Shereen, Stevens, Martin (2012) Communication with Migrant Workers: The Perspectives of People Using Care Services in England. Practice. Social Work in Action, 24 (5). pp. 299-314. ISSN 0950-3153. (doi:10.1080/09503153.2012.740450) (Access to this publication is currently restricted. You may be able to access a copy if URLs are provided) (KAR id:68342)

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https://doi.org/10.1080/09503153.2012.740450

Abstract

There have been few studies of people’s experiences of receiving care from

migrant workers. This is despite the growing move to employ migrants to provide

care and support for older and disabled people in the developed world. This

article reports empirical findings from a study of migrants working in social care in

England conducted between 2007 and 2009. It focuses on the reported

interactions between service users and carers with migrant workers. Face-toface

semi-structured interviews were conducted with 35 adults receiving social

care services and family carers in home and residential settings who had a variety

of needs for care and with support. Analysis highlighted the range of their

experiences. An emerging theme arising from the interviews was that of

communication and the difficulties experienced by people using care services,

or family carers speaking on their behalf, of understanding and being understood

by care workers whose spoken English was not easy for them to comprehend.

Social workers will need to be alert to alert to the risks facing service users,

carers and migrant care workers in such contexts. We conclude that the marginal

position of both social care users and migrant workers is reflected in these micro

encounters.

Item Type: Article
DOI/Identification number: 10.1080/09503153.2012.740450
Additional information: Unmapped bibliographic data: M3 - Article [Field not mapped to EPrints] U2 - 10.1080/09503153.2012.740450 [Field not mapped to EPrints] JO - Practice. Social Work in Action [Field not mapped to EPrints]
Uncontrolled keywords: migrant workers, user views, CARERS, COMMUNICATION
Subjects: H Social Sciences
Divisions: Divisions > Division for the Study of Law, Society and Social Justice > School of Social Policy, Sociology and Social Research
Divisions > Division for the Study of Law, Society and Social Justice > School of Social Policy, Sociology and Social Research > Personal Social Services Research Unit
Depositing User: Shereen Hussein
Date Deposited: 13 Nov 2018 11:49 UTC
Last Modified: 16 Nov 2021 10:25 UTC
Resource URI: https://kar.kent.ac.uk/id/eprint/68342 (The current URI for this page, for reference purposes)
Hussein, Shereen: https://orcid.org/0000-0002-7946-0717
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