How to create a 'high-performing' service organisation: lessons from four professional services

Hill, A., Laker, B., Cuthbertson, R., Hill, T. (2015) How to create a 'high-performing' service organisation: lessons from four professional services. In: British Academy of Management Conference 2015: The Value of Pluralism in Advancing Management Research, Education and Practice, 8-10 September 2015, Portsmouth, UK. (Unpublished) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:68280)

The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided.
Official URL: https://www.bam.ac.uk/sites/bam.ac.uk/files/BAM201...

Abstract

This paper presents longitudinal exploratory research investigating the impact of investment on business performance within four Academy schools after they were all put into ‘special measures’ by OfSTED five years ago. The findings suggest firms should improve their governance and leadership and find sources of revenue before they make investments. They also need to put the right structures in place before they invest in their processes. Overhead investment should be delayed until the revenue and volume is in place to support it and processes cannot be improved until they are stabilised. Factors such market stability and level of competition will also affect how quickly and how much performance improves after investments are made

Item Type:	Conference or workshop item (Proceeding)
Subjects:	H Social Sciences H Social Sciences > HA Statistics > HA33 Management Science
Divisions:	Divisions > Kent Business School - Division > Kent Business School (do not use)
Depositing User:	Ben Laker
Date Deposited:	25 Jul 2018 17:09 UTC
Last Modified:	17 Aug 2022 11:02 UTC
Resource URI:	https://kar.kent.ac.uk/id/eprint/68280 (The current URI for this page, for reference purposes)

University of Kent Author Information

Laker, B..

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