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Building Confidence in Information-Trustworthiness Metrics for Decision Support

Nurse, Jason R. C., Agrafiotis, Ioannis, Creese, Sadie, Goldsmith, Michael, Lamberts, Koen (2013) Building Confidence in Information-Trustworthiness Metrics for Decision Support. In: 2013 12th IEEE International Conference on Trust, Security and Privacy in Computing and Communications. . IEEE E-ISBN 978-0-7695-5022-0. (doi:10.1109/TrustCom.2013.6) (Access to this publication is currently restricted. You may be able to access a copy if URLs are provided)

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In light of the significant amount of information available online today and its potential application to a range of situations, the importance of identifying trustworthy information, and secondly, of building user confidence in that information is paramount. With this in mind, we have developed a novel trustworthiness metric which is designed to provide a relative score based on several key factors that influence trust, such as information's provenance and quality, and the integrity of the infrastructure through which the information passes. In this paper we consider whether providing insight into the various factors that make-up the resulting trustworthiness score actually helps to build trust in the metric itself, and whether users can successfully understand the advice being conveyed. Specifically, we present here the results of experiments which explore whether or not the visual interface that enables users to understand how the metric is composed of a combination of scores, across a range of factors, is a feature they are cognitively able to process, and whether it might help to build confidence in the trustworthiness advice being provided.

Item Type: Conference or workshop item (Paper)
DOI/Identification number: 10.1109/TrustCom.2013.6
Uncontrolled keywords: Trust metrics; trustworthiness visualisation; decision-making; risk communication; information quality
Subjects: Q Science
T Technology
Divisions: Faculties > Sciences > School of Computing
Faculties > Sciences > School of Computing > Security Group
Faculties > Social Sciences > School of Psychology
Depositing User: Jason Nurse
Date Deposited: 02 Jul 2018 16:19 UTC
Last Modified: 01 Aug 2019 10:43 UTC
Resource URI: (The current URI for this page, for reference purposes)
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