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ToARist: An Augmented Reality Tourism App created through User-Centred Design

Williams, Meredydd, Yao, Kelvin, Nurse, Jason R. C. (2017) ToARist: An Augmented Reality Tourism App created through User-Centred Design. In: Electronic Workshops in Computing. Proceedings of the 31st International BCS Human Computer Interaction Conference (HCI 2017). . BCS ISBN 14779358. (doi:10.14236/ewic/HCI2017.1)

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Through Augmented Reality (AR), virtual graphics can transform the physical world. This offers benefits to mobile tourism, where points of interest (POIs) can be annotated on a smartphone screen. Although several of these applications exist, usability issues can discourage adoption. User-centred design (UCD) solicits frequent feedback, often contributing to usable products. While AR mock-ups have been constructed through UCD, we develop a novel and functional tourism app. We solicit requirements through a synthesis of domain analysis, tourist observation and semi-structured interviews. Through four rounds of iterative development, users test and refine the app. The final product, dubbed ToARist, is evaluated by 20 participants, who engage in a tourism task around a UK city. Users regard the system as usable, but find technical issues can disrupt AR. We finish by reflecting on our design and critiquing the challenges of a strict user-centred methodology.

Item Type: Conference or workshop item (Proceeding)
DOI/Identification number: 10.14236/ewic/HCI2017.1
Uncontrolled keywords: Augmented reality, user-centred design, mobile, tourism, user study, system development
Subjects: Q Science
T Technology
Divisions: Faculties > Sciences > School of Computing > Security Group
Faculties > Sciences > School of Engineering and Digital Arts
Depositing User: Jason Nurse
Date Deposited: 03 Jul 2018 16:49 UTC
Last Modified: 13 Jan 2020 13:44 UTC
Resource URI: (The current URI for this page, for reference purposes)
Nurse, Jason R. C.:
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