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Privacy is the boring bit: User perceptions and behaviour in the Internet-of-Things

Williams, Meredydd, Nurse, Jason R. C., Creese, Sadie (2017) Privacy is the boring bit: User perceptions and behaviour in the Internet-of-Things. In: 15th International Conference on Privacy‚ Security and Trust (PST), August 28-30, 2017, Calgary, canada. (KAR id:67472)

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Abstract

In opinion polls, the public frequently claim to value their privacy. However, individuals often seem to overlook the principle, contributing to a disparity labelled the `Privacy Paradox'. The growth of the Internet-of-Things (IoT) is frequently claimed to place privacy at risk. However, the Paradox remains underexplored in the IoT. In addressing this, we first conduct an online survey (N = 170) to compare public opinions of IoT and less-novel devices. Although we find users perceive privacy risks, many decide to purchase smart devices. With the IoT rated less usable/familiar, we assert that it constrains protective behaviour. To explore this hypothesis, we perform contextualised interviews (N = 40) with the general public. In these dialogues, owners discuss their opinions and actions with a personal device. We find the Paradox is significantly more prevalent in the IoT, frequently justified by a lack of awareness. We finish by highlighting the qualitative comments of users, and suggesting practical solutions to their issues. This is the first work, to our knowledge, to evaluate the Privacy Paradox over a broad range of technologies.

Item Type: Conference or workshop item (Paper)
Additional information: (To appear)
Subjects: Q Science
S Agriculture
Divisions: Faculties > Sciences > School of Computing
Faculties > Sciences > School of Computing > Security Group
Faculties > Sciences > School of Engineering and Digital Arts
Faculties > Social Sciences > School of Psychology
Depositing User: Jason Nurse
Date Deposited: 03 Jul 2018 14:15 UTC
Last Modified: 01 Aug 2019 10:43 UTC
Resource URI: https://kar.kent.ac.uk/id/eprint/67472 (The current URI for this page, for reference purposes)
Nurse, Jason R. C.: https://orcid.org/0000-0003-4118-1680
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