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The design and delivery of modular legal services: implications for supply chain strategy

Giannakis, Mihalis, Doran, D., Mee, Darren, Papadopoulos, Thanos, Dubey, Rameshwar (2018) The design and delivery of modular legal services: implications for supply chain strategy. International Journal of Production Research, 56 (20). pp. 6607-6627. ISSN 0020-7543. (doi:10.1080/00207543.2018.1449976) (KAR id:66436)

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https://doi.org/10.1080/00207543.2018.1449976

Abstract

We explore how professional legal services and their supply chains can be modularised. Based on a review of the service

should be determined by, and aligned with, the supply chain strategy of a firm. We develop a conceptual framework

provides the foundation for an empirical confirmatory analysis through in-depth multiple case studies in 10 law

and then explore several options for their modularisation. Our findings show that legal services are currently overcustomised,

insights to show how service modularity can be applied to the service offering, processes and supply chain levels of law

the decomposability of services.

Item Type: Article
DOI/Identification number: 10.1080/00207543.2018.1449976
Uncontrolled keywords: service modularity; service supply chain strategy; legal services; empirical case study
Divisions: Faculties > Social Sciences > Kent Business School
Depositing User: Desmond Doran
Date Deposited: 16 Mar 2018 11:29 UTC
Last Modified: 07 Feb 2020 04:10 UTC
Resource URI: https://kar.kent.ac.uk/id/eprint/66436 (The current URI for this page, for reference purposes)
Doran, D.: https://orcid.org/0000-0002-6444-8758
Papadopoulos, Thanos: https://orcid.org/0000-0001-6821-1136
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