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Supervisory orientation, employee goal orientation, and knowledge management among front line hotel employees

Shamim, Saqib, Cang, Shuang, Yu, Hongnian (2016) Supervisory orientation, employee goal orientation, and knowledge management among front line hotel employees. International Journal of Hospitality Management, 62 . pp. 21-32. ISSN 0278-4319. E-ISSN 1873-4693. (doi:10.1016/j.ijhm.2016.11.013) (KAR id:63910)

Abstract

This study investigates how managers can enhance the knowledge management (KM) among front line hotel employees at the individual level, by affecting the employee goal orientations through supervisory orientations. This study found significant influence of supervisory orientations on employee goal orientation. The positive effect of employee learning goal orientation on KM is also significant. However the effect of performance goal orientation on KM is insignificant. Results also support the indirect positive effect of the supervisory end result, and capability orientations on KM through the mediation of goal orientation. The main contribution of this study is the identification of indirect effect of supervisory orientation on KM through the mediation of employee goal orientation. This study links three separate concepts which are supervisory orientation, employee goal orientation and KM in a single model, for the very first time. Furthermore, the concept of supervisory orientations has not been discussed in the existing hospitality literature.

Item Type: Article
DOI/Identification number: 10.1016/j.ijhm.2016.11.013
Uncontrolled keywords: Employee goal orientation; Knowledge management; Supervisory orientation
Subjects: H Social Sciences > H Social Sciences (General)
Divisions: Divisions > Kent Business School - Division > Department of Marketing, Entrepreneurship and International Business
Depositing User: Juliane Thieme
Date Deposited: 09 Oct 2017 11:32 UTC
Last Modified: 08 Dec 2022 22:14 UTC
Resource URI: https://kar.kent.ac.uk/id/eprint/63910 (The current URI for this page, for reference purposes)

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