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The evolving dynamics of outsourcing: control and conflict a vendors perspective

Morgan, Rosyton and Doran, Desmond (2014) The evolving dynamics of outsourcing: control and conflict a vendors perspective. In: The 21st International EurOMA Conference. Emerald. ISBN 978-1-78714-235-0. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:63424)

The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided. (Contact us about this Publication)

Abstract

This paper reports on unique longitudinal research conducted within a complex multi-vendor environment in the defence sector and describes the evolving relationship between the vendors and the defence client organization as they developed and implemented an outsourced HRM application development within Europe. The scale, technical complexity and multinational nature of the project drove the formation of a supplier consortium to deliver the project. The project was tracked over a period of four years and a contextualised process model was applied, focused on the design and configuration phase, to clarify complex social processes and to expose the key incidents that framed its evolution. The analysis demonstrated the critical nature of initial and antecedent conditions and how governance and strict contractual controls interacted to cause project failure. The study gives a unique insight into the vendor perspective in an outsourced context and shows how the interplay between bargaining and control led to the focal organization shifting between collaborative and compliant work processes.

Item Type: Book section
Uncontrolled keywords: Outsourcing, collaboration, conflict, social exchange
Subjects: H Social Sciences > H Social Sciences (General)
Divisions: Divisions > Kent Business School - Division > Department of Analytics, Operations and Systems
Depositing User: Desmond Doran
Date Deposited: 14 Sep 2017 15:17 UTC
Last Modified: 07 Oct 2021 13:56 UTC
Resource URI: https://kar.kent.ac.uk/id/eprint/63424 (The current URI for this page, for reference purposes)
Doran, Desmond: https://orcid.org/0000-0002-6444-8758
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