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Theory and Action Research on a new Framework and Approach of Performance Management

Zheng, Yi (2017) Theory and Action Research on a new Framework and Approach of Performance Management. Doctor of Philosophy (PhD) thesis, University of Kent,. (KAR id:62459)

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Abstract

Today, the activities relevant to performance management (PM) can be found in every corner of business, and its importance could be described by a famous business motto that whether a company measures its workforce in hundreds or thousands, its success relies solely on performance. Despite its importance as an enabler of successful business, some issues and shortcomings still exist in the performance management research and its implementation, which can be largely categorized into two main challenges.

The above challenges are quite typical and should be dealt with in the level of performance management framework. We believe that existing PM frameworks are not built around an organisation's performance generation processes and therefore may not be able to handle many issues effectively, including those outlined above. Thus, the research objectives of this thesis are to develop a PM framework that is built around performance generation and also has mechanisms to address the above issues. Furthermore, we need to develop implemental approaches within the framework that can effectively deal with these challenges in real business cases.

This research has the following four main contributions:

2. A new performance management framework, PT framework was developed in this thesis. The PT framework adopts a performance-based perspective to explain performance generation and management processes; also it contains mechanisms to accommodate different approaches for a wide range of organisations seeking to handle the pressing PM issues

4. An implemental approach of PT for Chinese R&D units under was developed in the thesis. The approach considers both the characteristics of R&D management and the specific PM needs, and hence a PMS in accordance with core operation of R&D units can be developed under its guidance. Meanwhile, a behavioural evidence-based performance measurement system is accommodated in the approach to better measure and evaluate R&D staff's performance.

Item Type: Thesis (Doctor of Philosophy (PhD))
Thesis advisor: Liu, Steve Wenbin
Thesis advisor: Wu, Shaomin
Uncontrolled keywords: performance management, performance tree (PT) framework, small and medium enterprise (SME), R&D unit
Divisions: Faculties > Social Sciences > Kent Business School
SWORD Depositor: System Moodle
Depositing User: System Moodle
Date Deposited: 28 Jul 2017 12:38 UTC
Last Modified: 01 Jun 2020 23:00 UTC
Resource URI: https://kar.kent.ac.uk/id/eprint/62459 (The current URI for this page, for reference purposes)
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