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Staff behaviours valued by service users: views of people whose behaviour challenges

Evans, T., Gore, N.J. (2016) Staff behaviours valued by service users: views of people whose behaviour challenges. International Journal of Positive Behavioural Support, 6 (2). pp. 4-11. ISSN 2047-0924.

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Background: Research suggests that staff support and interactions with people with intellectual disabilities are important for the individual's quality of life and may also influence behaviours that challenge. To date, research has focused on professionals' perceptions of the behaviours of good support staff. In contrast, this study examines the perspectives of people with intellectual disabilities and behaviour that challenges.

Method: Seventeen people with intellectual disabilities and behaviour that challenges were interviewed about their views using a semi-structured approach. Comments generated were analysed using a qualitative thematic methodology.

Results: Participants described various positive staff behaviours, most notably being 'kind'. They valued being helped, staff understanding what was important to them and staff making time for them. Participants also described behaviours that they did not value, including staff being too controlling, being too busy or not providing enough support and being disrespectful in how they spoke to them.

Conclusions: Implications of the results for service provision, staff recruitment and staff deployment are discussed.

Item Type: Article
Uncontrolled keywords: Behaviour that challenges; intellectual disability; service user views; staff behaviour
Subjects: H Social Sciences
Divisions: Faculties > Social Sciences > School of Social Policy Sociology and Social Research > Tizard
Depositing User: Jo Ruffels
Date Deposited: 09 Jan 2017 12:41 UTC
Last Modified: 22 Jul 2019 15:04 UTC
Resource URI: (The current URI for this page, for reference purposes)
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