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More than just a chat: Bringing service user involvement to an online community practice

Potter, Barbara, Kendall, Sally, Calvert, Helen (2016) More than just a chat: Bringing service user involvement to an online community practice. Journal of Health Visiting, 4 (10). pp. 512-518. ISSN 2050-8719. E-ISSN 2052-2908. (doi:10.12968/johv.2016.4.10.512) (KAR id:59074)


The Department of Health (DH) advocates communities of practice (CoPs) as a key vehicle for delivering service transformation (DH, 2011). In 2012, a health visitors' online community of practice (Kendall and Ikioda, 2014) extended the concept through a web-supported platform. A recent development involved a closed Facebook group to bring a group of health visitors and service users together through a series of online ‘chats’, aimed at learning more about the service user perspective of receiving an evidence-based service. This article explores the experience of service user involvement in the interpretation of research-based practice, drawing on the narratives of both groups, and considers the impact this could have on service delivery

Item Type: Article
DOI/Identification number: 10.12968/johv.2016.4.10.512
Uncontrolled keywords: Public health nursing, Evidence-based practice, Parents, Consumer involvement, Social media
Subjects: H Social Sciences
H Social Sciences > HM Sociology
Divisions: Divisions > Division for the Study of Law, Society and Social Justice > School of Social Policy, Sociology and Social Research > Centre for Health Services Studies
Depositing User: Sally Kendall
Date Deposited: 20 Jan 2017 10:21 UTC
Last Modified: 08 Dec 2022 11:16 UTC
Resource URI: (The current URI for this page, for reference purposes)

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