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Managing Human Resources in the Retail Industry: the role of first-line managers

Evans, Samantha (2004) Managing Human Resources in the Retail Industry: the role of first-line managers. Human Resources and Employment Review, . (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided. (Contact us about this Publication)

Abstract

The notion of line managers taking on operational personnel roles has been steadily interwoven into descriptions of an HRM approach. This paper draws on case study based empirical evidence obtained from the multiple store retail industry to investigate the devolution of HR activities to line managers. The research found that line managers often diverged from company policy. Since the emphasis by the centre was often on achieving tangible goals, any manipulation of local HR led to a focus on ‘hard’ HRM techniques.

Item Type: Article
Uncontrolled keywords: HRM, line managers, devolution
Subjects: H Social Sciences
Divisions: Faculties > Social Sciences > Kent Business School > Industrial Relations/HRM
Depositing User: Samantha Evans
Date Deposited: 23 Nov 2016 13:54 UTC
Last Modified: 29 May 2019 18:16 UTC
Resource URI: https://kar.kent.ac.uk/id/eprint/58928 (The current URI for this page, for reference purposes)
Evans, Samantha: https://orcid.org/0000-0001-5228-3418
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