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Can Feedback to care home staff help improve residents' quality of life?

Towers, Ann-Marie, Rider, Sinead, Smith, Nick, Welch, Elizabeth (2016) Can Feedback to care home staff help improve residents' quality of life? In: British Society of Gerontology Annual Conference, 1-3 Sept 2014, Southampton. (Unpublished) (KAR id:58773)


This paper presents the results of a feasibility study conducted in four care homes for older people in England. The aim of the study was to give care home staff feedback about residents’ social care-related quality of life (SCRQoL) and explore the feasibility of conducting a cluster-randomised control trial of the impact of the feedback in the future. In evaluating feasibility, we examine the acceptability of the data collection to those living and working in the homes and discuss how care home staff responded to the feedback.

SCRQoL, measured using the care homes version of the Adult Social Care Outcomes Toolkit (ASCOT), was collected at baseline and used to give outcomes-focused feedback to care homes staff. Three months after giving the feedback, researchers returned to repeat the data collection and interview managers about any changes they might have made following the feedback. Unfortunately, one home had to be excluded from the analysis due to a sudden change of ownership which was underway during the time two data collection. Whilst overall sample sizes are small (n=51 residents across three homes), attrition in the remaining three homes was unusually low - nobody withdrew from the study for any reason. The baseline and follow-up scores of 51 residents across the remaining three homes are presented and discussed. We end by considering the challenges of delivering researcher-led interventions in care homes and discuss alternative study designs for future research.

Item Type: Conference or workshop item (Paper)
Subjects: H Social Sciences > H Social Sciences (General)
Divisions: Divisions > Division for the Study of Law, Society and Social Justice > School of Social Policy, Sociology and Social Research > Personal Social Services Research Unit
Depositing User: Ann-Marie Towers
Date Deposited: 18 Nov 2016 12:46 UTC
Last Modified: 16 Feb 2021 13:39 UTC
Resource URI: (The current URI for this page, for reference purposes)

University of Kent Author Information

Towers, Ann-Marie.

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Rider, Sinead.

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Smith, Nick.

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Welch, Elizabeth.

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