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Document delivery demand and service review at the University of Kent

Werner, Matthias (2015) Document delivery demand and service review at the University of Kent. Interlending & Document Supply, 43 (2). pp. 98-103. ISSN 0264-1615. (doi:10.1108/ILDS-03-2015-0007) (KAR id:58460)


Purpose – This paper investigates the document delivery demand at the University of Kent and describes the recent changes to the document delivery service and their impact.

Design/methodology/approach – Statistical data from 2007 to 2015 and user feedback have been examined.

Findings – There is a combination of reasons behind the high level of demand for ILL material at the University of Kent, most notably the specific needs of users and library policy regarding document delivery.

Originality/value – A study of one of the very few UK universities to experience an increase in ILL in the last few years.

Item Type: Article
DOI/Identification number: 10.1108/ILDS-03-2015-0007
Uncontrolled keywords: library, information services, document delivery, interlibrary loans, interlibrary lending
Subjects: Z Bibliography. Library Science. Information Resources > Z665 Library Science. Information Science
Divisions: Central Services > Information Services
Depositing User: Matthias Werner
Date Deposited: 09 Jan 2017 13:00 UTC
Last Modified: 14 Jun 2023 14:38 UTC
Resource URI: (The current URI for this page, for reference purposes)

University of Kent Author Information

Werner, Matthias.

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