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User support system in the complex environment

Chunpir, H.I. and Badewi, A. and Ludwig, T. (2014) User support system in the complex environment. In: Marcus, Aaron, ed. Design, User Experience, and Usability. User Experience Design Practice. Lecture Notes in Computer Science, 8520 . Springer International Publishing, Switzerland, pp. 392-402. ISBN 978331907637. (doi:10.1007/978-3-319-07638-6_38) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided. (Contact us about this Publication)
Official URL
http://dx.doi.org/10.1007/978-3-319-07638-6_38

Abstract

e-Science infrastructures have changed the process of research. Researchers can now access distributed data around the globe with the help of e-infrastructures. This is particularly a very important development for the developing countries. User support services play an important role to provide researchers with the required information needs to accomplish their research goals with the help of e-infrastructures. However, the current user-support practices in e-infrastructures in the climate domain are being followed on intuitive basis, hence over-burdening infrastructure development staffs who partly act as human support agents. The main contribution of this paper is to present the environmental complexity with-in the contemporary user support practices of climate science e-infrastructure known as Earth System Grid Federation (ESGF). ESGF is a leading distributed peer-to-peer (P2P) data-grid system in Earth System Modelling (ESM) having around 25000 users distributed all over the world.

Item Type: Book section
DOI/Identification number: 10.1007/978-3-319-07638-6_38
Uncontrolled keywords: e-Science – systems – research – user support – help desk – developing countries
Subjects: H Social Sciences
Divisions: Faculties > Social Sciences > Kent Business School
Faculties > Social Sciences > Kent Business School > International Business and Strategy
Depositing User: Tracey Pemble
Date Deposited: 05 Oct 2016 11:35 UTC
Last Modified: 29 May 2019 17:56 UTC
Resource URI: https://kar.kent.ac.uk/id/eprint/57675 (The current URI for this page, for reference purposes)
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